To start or to stabilize a business model it is essential to consider the evolution of the digital eco-system between individuals involved in the project. Urbana, recommending solutions focused on business improvement, supports the customer and you can reach predetermine objectives of your project. This also considers the evolutions of the business model during the execution of the project.
It is important to understand the customer’s background, their expectations and in the end, clarify potential doubts. For this reason, Urbana proposes workshops and demonstrations to understand the capabilities of IoT systems. In this way, both the established customers and those who are starting to approach the IoT world will be followed with a service aimed at their needs.
Each customer has different needs and services, which is why Urbana studies and develops the best user scenarios used to identify the most suitable positioning for the devices and, at the same time, to simplify the configuration of the platform.
The IoT system is made up of different areas: from the device, the network, the application, and the platform. According to the path of the user, Urbana is able to integrate with its proposals in the different aspects of a customer’s project.
Within Urbana, there is a team of project managers who assist the client in the correct planning of the project, in the definition of objectives in order to meet their business needs.
Cybersecurity has become an indispensable aspect to guarantee information security. Urbana has in fact understood the importance of protecting the user, his data, and his documentations. For this reason, we help and support the customer through a security assessment based on the IoT security compliance framework.
Urbana is able to adapt to customer’s already existing solutions. To do this, it manages to support the definition of software specifications by obtaining a new one able to communicate within the customer’s digital ecosystem.
Urbana can support the customer in every request and need by first evaluating the initial project, subsequently deciding the best IoT device to use.
When the required device is not present on the market, Urbana can design it. The advantage of Urbana is the existence of a team able to design and manufacture that specific device and subsequently managing to integrate it into the platform.
In the context of wireless communication systems, RF planning is the process that consists of the study and sizing of the system parameters (frequencies used, positioning of the transmission equipment, the definition of operating parameters) aimed at ensuring adequate network coverage and capacity for the requested service. This process has two objectives: the sizing of the network capacity and its coverage. The first quantity relates to the number of devices that the network can host and support, while the second varies according to the topology of the installation site. These two factors are antagonistic: with the same resources, increasing coverage means reducing capacity and vice versa.
Key users are trained on the commissioning of the devices through the Urbana Toolkit application or through the platform in the Trainer mode
The platform can be configured based on different aspects. Just to name a few, for example, triggers, groups, licenses, users, etc.
Urbana technical team supports the customer for software integration using the standard API provided by the platform. For example, creating, editing, and removing devices or extracting KPI for data analysis.
Devices can be integrated into the platform scanning the QR code or recording the serial code. However, when selecting a device, it is possible that it has not yet been integrated. In this case, it is possible to implement the integration of the device according to the needs of the customer.
Urbana develops integrations for customer-specific business needs when standard API does not fully cover customer requirements.
Meeting and facilitating customer requests is essential, for this reason, Urbana develops custom dashboards extending them for new features or requests, creating an ad hoc program for the user.
The functionalities are closely linked to the business model; therefore, Urbana is able to develop new ones capable of adapting to the needs of customers.
The system manages a multitude of data and, to better understand the potential of its business, Urbana provides a service that allows you to extract value from data.
It is important that the system meets the needs and requests of the user. In this regard, the Urbana team supports the customer in all verification and validation activities based on user acceptance tests.
Urbana platform implements different levels of security. To ensure end-to-end security (from the device to the software platform) we can offer validation procedures and tests for the validation of cybersecurity.
The customer service is guaranteed by permanent online support and further reinforced by further training courses for new staff or for updates. We believe that improvement can be achieved if the team is continuously trained.
To simplify the reading and at the same time provide the necessary information to the customer regarding the default parameter, a specific report is provided (matching the timing of issuance) with detailed documentation. In this way, the user has full awareness of the trend of his business.
Urbana can provide the use of the platform with a service in the operational management of all the features and their interactions desired by the customer. From updating users to changing the scenarios related to the alarm notification, fully exploiting the potential of the system.
To validate the customer service, Urbana offers a guarantee on services; the user is supported for all device issues even after the project has started.
The solution of Urbana and its team proactively guarantees confidentiality, integrity, and availability (CIA security triangle – Confidentiality, Integrity, and Availability) of data with a high level of service.
The continuous update of the features to make the system increasingly efficient, are constantly synchronized with all areas of the system, this ensures a smooth flow in the acquisition of updates even on post-dated projects.
To the initial setup activities, Urbana works to support the customer for optimization activities and system configuration, thus ensuring an improvement in performance.
The data protection system is designed to ensure reliability, confidentiality, and integrity. The implemented solution involves the application of strategies capable of delivering data in a synchronous manner within storage clusters, which are archived through periodic backups within systems outside the execution environments of application software. This mode allows for obtaining a high resistance to critical events and accidents to physical systems (disaster-proof). All systems are, in turn, installed on data centers physically different and distant from each other. All to ensure that the end-user can access their data in real-time and on-demand, according to the respective license plans purchased.
Urbana team supports the customer at any time and for any new type of need. For example, in the case of new devices, a new business needs or new features, as well as integrations with external or third-party systems, managing to offer continuity to an already existing project.
Modelling
Workshop or Demostration
User Scenarios Definition
Design End-To-End
Definition of Timing & Scope
Cyber Security Assessment
Design of new Software
Device Definition
Design of new Devices
RF Planning (Radio Frequency Planning)
Key User Training
Platform Setup
Support for Integration using the standard API
Integration of New Devices
Development of customized Integration
Development of customized Dashboard
Development of customized Functionalities
Data Setting
Validation Activity
Cyber Security Validation
Support on use
Data Management
Operation as a Service
Warranty on devices
Confidentiality, Integrity, and Availability of Data
Continuous Delivery service
Optimization Management
Data protection
Enhancement
Has a certified Quality Management
System according to the standard
UNI EN ISO 9001:2015
